As of 27.04.21, we no longer sell EK Gift Cards. Don't worry if you've received one as a gift - it's still valid until the expiry date and you can spend it in most places at EK. See where you can spend your gift card on the store list at the bottom of the page.
Please select the relevant option from the drop down menu: 'Accepts Gift Cards' or 'Accepts Virtual Gift Cards'
CHECK A CARD BALANCE
Check your EK Gift Card balance at getmybalance.com or call 0121 260 2849.
For Gift Card Support, please call 0121 268 3210.
EXPIRED GIFT CARDS
EK Gift Cards expire 12 months from the original date of purchase. If you have an EK Gift Card which has expired during lockdown, it may be possible to have the card extended by a few months to enable you to spend it. Please call Gift Card Support on 0121 268 3210 to request this.
VIRTUAL GIFT CARDS
Not every store can accept the virtual version of the EK Gift Card - so please check details on the drop down list at the bottom of the screen before spending your virtual EK Gift Card. Please select the relevant option from the drop down menu: 'Accepts Virtual Gift Cards'
If you'd prefer to transfer your virtual gift card onto a plastic card, please forward your email voucher to us on [email protected] to request a transfer to a plastic card.
Please include your card balance, full name and contact details. Please note this process usually takes 2-3 working days*, but it may take longer during busy periods.
* Our customer service inbox is monitored Monday to Friday
GIFT CARD TERMS & CONDITIONS
- See full gift card terms and conditions here.
- Please note that EK Gift Cards expire 12 months after date of purchase.
For further information, please contact us on 01355 243291.