Customer Services

**The Customer Service Lounge is temporarily closed, but you can still contact the team remotely. Our inbox and telephone line is monitored Monday to Friday, 9am-5pm**    

Located on the upper mall, the team at our Customer Service Lounge can assist with enquiries about EK Gift Cards, stores, lost & found, car parking and more.

Our Collect+ service enables you to try your purchases on in our changing area and return unwanted items immediately, without the need to go home. 
 

Plan your visit

Closest car park:
Car Park 1 (Centre West)
Best entrance:
Debenhams Upper
Floor:
First Floor
Nearest landmark:
Debenhams
Mall:
Centre West

Contact us

Email:
[email protected]
Telephone:
0845 330 3828
Website:
Visit now