Customer Services

Temporarily Closed

As of 23/03/20, our EK Gift Card and Collect Plus services have been temporarily suspended and our customer service lounge is closed until further notice. Our team will endeavour to help by email and telephone during office hours (Monday to Friday, 9am-5pm).

Telephone: 0845 330 3828
Email: [email protected]

Located on the upper mall, the team at our Customer Service Lounge can assist with enquiries about EK Gift Cards, stores, lost & found, car parking and more. Our Collect+ service enables you to try your purchases on in our changing area and return unwanted items immediately, without the need to go home. 

Plan your visit

Closest car park:
Car Park 1 (Centre West)
Best entrance:
Debenhams Upper
First Floor
Nearest landmark:
Centre West

Contact us

[email protected]
0845 330 3828
Visit now