We look forward to welcoming you back to EK, East Kilbride 

UPDATED 09.07.20

Our stores are reopening from 13th July and leisure and dining from 15th July.  In preparation, we have introduced some changes and increased our safety measures to help look after our customers, retailers and staff. 

We ask that you please be considerate of others and that all procedures put in place by our retailers and centre teams are respectfully followed.  We look forward to welcoming you back! 


ONE WAY SYSTEM
Clear and simple safe distancing guidelines have been introduced, and increased signage is in place throughout the malls to help you.  Most of our stores are also operating a one way system to help with social distancing.  
 
CUSTOMER LIMITS
We're managing the number of customers on the mall and in stores at one time to allow social distancing measures to be safely followed.  It may be necessary to restrict access at entrances if the volume of customers exceeds the designated threshold. 

FACE COVERINGS
In line with the latest Scottish Government guidelines, visitors should wear a face covering on our malls and inside stores. 

INCREASED CLEANING REGIME
Our team are cleaning all touch points regularly and hand sanitising stations are available throughout the mall.  We have reduced touch points as much as possible for your safety and wellbeing, so please note that there will be no seating throughout the mall. 

PARKING
All car parks are open as normal from Monday 13th July. Entrance barriers are raised and parking charges are currently being waived. This will continue to be reviewed and we will update our website accordingly with any changes. 

TOILET FACILITIES
Toilet facilities will be limited to those on the upper level of Princes Square (near RBS). Access is available to the disabled facilities throughout the centre.  If you do require access, please ask a member of of our security or cleaning team on the mall.

CUSTOMER SERVICES
Whilst our customer service lounge remains temporarily closed, our team on the mall will be happy to help with any queries.  You can check an EK Gift Card balance online at getmybalance.com or by calling 0121 260 2849.  Our Collect Plus service has been temporarily suspended and any uncollected parcels have been returned to Collect Plus via our courier. 

STORE OPENING TIMES
Store opening dates and times may vary, so please bear with store staff while they get things ready.  Our retailers will be operating in line with their own company policies and we recommend that you check with stores or their company websites for the latest details. See our Store Directory to search for a store and find their contact details. 

Want to see which stores are opening from 13th July? CLICK HERE

The health and wellbeing of customers and staff continues to be our top priority and we have been working closely with our retailers to implement the Scottish Government guidelines. We will continue to monitor these guidelines and communicate any changes to our position via our website and Facebook page as and when required. 

We understand that it may take a little time for visitors to get used to the new measures and we would like to thank our customers, retailers and staff for their patience, understanding and support during these challenging times.