UPDATED 19.01.21

We've introduced some changes and increased our safety measures to help look after our customers, retailers and staff.  We ask that you please be considerate of others and that all procedures put in place by our retailers and centre teams are respectfully followed. 

LOOKING FOR WHICH ESSENTIAL STORES & SERVICES ARE OPEN DURING LOCKDOWN? CLICK HERE 

FOR ALL STORE OPENING HOURS & CONTACT DETAILS CLICK HERE

FACE COVERINGS
Visitors must wear face coverings in all shared spaces, including on our malls and inside stores. To see the Scottish Government guidance on face coverings in retail settings (including certain exceptions), please visit www.gov.scot

PARKING
Parking is currently free for up to 3 hours Monday to Saturday (free all day on Sundays). We will continue to monitor car park usage and provide further updates on parking tariffs as required. For all car park details, CLICK HERE. 

TOILETS & BABY CHANGE FACILITIES
Toilet facilities are available at the upper level of Princes Square (near RBS) and in Plaza South Mall (near Pandora).  Access is also available to disabled toilets and baby change facilities throughout the centre.  If you require access, please ask a member of mall staff for assistance.

INCREASED CLEANING REGIME
Our team are cleaning all touch points regularly and hand sanitising stations are available throughout the mall.  We have reduced touch points as much as possible for your safety and wellbeing, so please note that there will be no seating throughout the mall. 

ONE WAY SYSTEM
Clear and simple safe distancing guidelines have been introduced, and increased signage is in place throughout the malls to help you.  Most of our stores are also operating a one way system to help with social distancing.  
 
CUSTOMER LIMITS
We're managing the number of customers on the mall and in stores at one time to allow social distancing measures to be safely followed.  It may be necessary to restrict access at entrances if the volume of customers exceeds the designated threshold. 

STORE OPENING TIMES
Opening times for stores may vary.  Our retailers will be operating in line with Scottish Government guidelines and their own company policies and we recommend that you check with stores or on their company websites for the latest details. See our Store Directory to search for a store and find their contact details. 

CUSTOMER SERVICES
The Customer Service Lounge is temporarily closed, with the Collect Plus service and EK Gift Card sales in-centre suspended until further notice.  To contact the team remotely, please email [email protected] or call 0845 330 3828 and we will do our best to help. Our inbox and telephone line are monitored Monday to Friday, 9am-5pm.     
 

The health and wellbeing of customers and staff continues to be our top priority and we have been working closely with our retailers to implement the Scottish Government guidelines. We will continue to monitor these guidelines and communicate any changes to our position via our website and Facebook page. 

We understand that it may take a little time for visitors to get used to the new measures and we would like to thank our customers, retailers and staff for their patience, understanding and support during these challenging times.