UPDATED 17.07.20

We have introduced some changes and increased our safety measures to help look after our customers, retailers and staff.  We ask that you please be considerate of others and that all procedures put in place by our retailers and centre teams are respectfully followed.  We look forward to seeing you! 

WANT TO KNOW WHICH STORES HAVE REOPENED? CLICK HERE

FACE COVERINGS
Visitors must wear face coverings in all shared spaces, including on our malls and inside stores. To see the Scottish Government guidance on face coverings in retail settings (including certain exceptions), please visit www.gov.scot

PARKING
All car parks are open as normal and parking charges are currently being waived, with entrance barriers raised.  It is important that there are enough spaces for all visitors so car park charges (which are our only way of controlling use of the car parks) will be kept under review as we monitor usage over the coming weeks. Any changes will be updated on our website. 

CENTRE ACCESS
Centre access is as normal with the exception of The Hub. The entrance/ exit beside the ice rink remains closed due to the leisure facilities being closed. This will be monitored and reopened when required. 

TOILET FACILITIES
Toilet facilities are available at the upper level of Princes Square, near RBS and at Centre West Food Gallery, near Rico's (managed facilities with controlled access).  Access is also available to disabled and baby change facilities throughout the centre.  If you require access, please ask a member of mall staff for assistance.

INCREASED CLEANING REGIME
Our team are cleaning all touch points regularly and hand sanitising stations are available throughout the mall.  We have reduced touch points as much as possible for your safety and wellbeing, so please note that there will be no seating throughout the mall. 

ONE WAY SYSTEM
Clear and simple safe distancing guidelines have been introduced, and increased signage is in place throughout the malls to help you.  Most of our stores are also operating a one way system to help with social distancing.  
 
CUSTOMER LIMITS
We're managing the number of customers on the mall and in stores at one time to allow social distancing measures to be safely followed.  It may be necessary to restrict access at entrances if the volume of customers exceeds the designated threshold. 

STORE OPENING TIMES
Store opening dates and times may vary, so please bear with store staff while they get things ready.  Our retailers will be operating in line with their own company policies and we recommend that you check with stores or their company websites for the latest details. See our Store Directory to search for a store and find their contact details. 

CUSTOMER SERVICES
Whilst our customer service lounge remains temporarily closed, our team on the mall will be happy to help with any queries.  You can check an EK Gift Card balance online at getmybalance.com or by calling 0121 260 2849.  Our Collect Plus service has been temporarily suspended and any uncollected parcels have been returned to Collect Plus via our courier. 
 

The health and wellbeing of customers and staff continues to be our top priority and we have been working closely with our retailers to implement the Scottish Government guidelines. We will continue to monitor these guidelines and communicate any changes to our position via our website and Facebook page. 

We understand that it may take a little time for visitors to get used to the new measures and we would like to thank our customers, retailers and staff for their patience, understanding and support during these challenging times.